Shipping Information

 Local Shipping within Hong Kong

Delivery To	Shipping Fee	Total purchase	Estimated Delivery Time
Hong Kong	Free	At/Over HK$300	3 working days
Hong Kong	HK$52	Below HK$300	3 working days

Our packages be delivered by local courier.  The packages will generally reach you within 3 working days.

Please ensure you provide a valid contact number at the time of check-out.  The delivery company will contact you prior to delivery.

Should nobody be around to receive the package, the delivery company will contact you to arrange re-delivery.

Shipping to Macao, Mainland China and Taiwan

Please note that your area may have in place certain import regulations or impose charges or taxes when the package enters the country. Customers will be responsible for understanding the specific regulations in your country, as well as for these charges and taxes.

Delivery To	Shipping Fee	Free Shipping Minimum Order	Estimated Delivery Time
Macao	HK$65	HK$360	3 working days
China	HK$80	HK$500	1 working week
Taiwan	HK$80	HK$500	1 working week

 

Cancellation

If you wish to cancel or modify your order, you can notify us by email to info@poutcare.com.hk within three (3) hours of placing your order. After which, we will not be able to entertain any order cancellations or modifications, and the transaction will be considered complete.

Exchange

Due to the nature of the product, for hygiene reasons, we do not offer exchange.