Shipping Information

 Local Shipping within Hong Kong

Delivery To	Shipping Fee	Total purchase	Estimated Delivery Time
Hong Kong	Free delivery to commercial addresses or collection at S.F. Express stores)*	HK$260 or above	3 working days
Hong Kong	HK$22* (Commercial addresses or collection at S.F. Express stores)	Below HK$260	3 working days

* A surcharge will be collected by the courier company upon delivery for residential address or remote areas.  Shipments delivered to Hong Kong's residential address will be subject to HK$20 surcharge. For delivery Hong Kong's Remote Areas will be subject to HK$30 surcharge. (click the link to see details of the areas)

You may enter the S.F. Stores codes and store name when filling in the address for self pick-up at S.F. Stores.  Please check the location details by click the link for S.F. stores locations.  A message will be sent to you for collection once the products have arrived at the store.  Please ensure you provide a valid contact number at the time of check-out.  

Our packages be delivered by local courier.  The packages will generally reach you within 3 working days.

Please ensure you provide a valid contact number at the time of check-out.  The delivery company will contact you prior to delivery.

Should nobody be around to receive the package, the delivery company will contact you to arrange re-delivery.

Shipping to Macao, Mainland China and Taiwan

Please note that your area may have in place certain import regulations or impose charges or taxes when the package enters the country. Customers will be responsible for understanding the specific regulations in your country, as well as for these charges and taxes.

Delivery To	Shipping Fee	Free Shipping Minimum Order	Estimated Delivery Time
Macao	HK$65	HK$360	3 working days
China	HK$80	HK$500	1 working week
Taiwan	HK$80	HK$500	1 working week

 

Cancellation

If you wish to cancel or modify your order, you can notify us by email to info@poutcare.com.hk within three (3) hours of placing your order. After which, we will not be able to entertain any order cancellations or modifications, and the transaction will be considered complete.

Exchange

Due to the nature of the product, for hygiene reasons, we do not offer exchange.