Frequently Asked Questions

General Questions

What is the minimum / maximum age for using your products? 
Our pout Care products have a high natural content and are gentle enough for children of all ages. There is no maximum age – in fact, adults can enjoy our natural products too!

Are the colourings in the products safe?
Yes, we use only food-based colourings from Australia.

Why are pout products made in Australia?
We chose Australia due to its high standards of manufacturing and its care for the environment. All of our products are manufactured in an ISO certified laboratory without any animal products or testing. So you can be assured that the products are safe for your child.

Is the product packaging recyclable?
Yes it is! Please dispose the finished item after use in a recycling container.

Why is it so important for products to be free from sulphates and parabens? What’s the big deal with these ingredients?
Parabens are chemicals that are commonly used to prevent bacteria and act as a preservative in deodorants, lotions, lipsticks, shampoos, scrubs, and more. Parabens are linked to several health concerns including breast cancer and reproductive disorders. While the most common parabens also have “paraben” in their name — butylparaben, methylparaben, and propylparaben — they can also be listed as alkyl parahydroxy benzoates.

Sulphates are cleansing and foaming agents that are frequently found in shampoos and body washes. Some of the most popular products contain sulphates because they help create foam. But this harsh chemical is also linked to skin irritation, hair loss and impaired hair growth. In addition to the health risks, sulphates strip hair and scalp of natural oils, and cause excessive dryness.

While both parabens and sulphates are generally harmless in low concentrations, we understand that parents would rather be safe than sorry when it comes to their children. pout Hair Care substitutes sulphates and parabens with natural plant derivatives that are gentle yet effective. These are safe for your child’s hair and scalp.

Questions on Natural Shampoo

How do I test the suitability of the shampoo for my child’s hair?
pout Natural Shampoos are gentle and suit all hair types. However, you may want to do a patch test by applying it on a small portion of hair and scalp. If your child has very sensitive skin and is allergic to some natural plants and ingredients in general, please do check the list of ingredients before use.  If there are signs of any allergic reaction, please stop use and consult your doctor.

How much shampoo should I use? 
You may dispense an amount about 1 inch in diameter. If the child’s hair is longer, feel free to use more. Ensure that hair is thoroughly wet so that the shampoo lathers easier. After testing the initial wash with this amount of shampoo, you may adjust the volume accordingly as needed. Hair and scalp should feel clean and light after a good wash.

Why doesn’t my pout Care Natural Shampoos lather so well?
pout Natural Shampoos do not contain sulphates – the ingredient that creates rich foam. To create lather, make sure hair is thoroughly wet before applying the shampoo. Use a sufficient amount, and continue to add water to create lather. Make sure shampoo reaches all parts of the scalp for an effective and even cleanse. Shampooing twice occasionally will also help. Shampooing the first time removes product build up that results in dull, dry hair. After rinsing off thoroughly, repeat the process. You will notice that there will be more lather the second time due to less residue on your child’s hair.

I noticed my child has been scratching her scalp after using pout Care’s Shampoo. Why did this happen? 
If you are switching from a sulphate shampoo to a sulphate-free one, the scalp will need time to adjust to the change and some itchiness may arise. In other cases, insufficient amount of shampoo used to cleanse, or uneven cleansing, would also lead to itchiness. Always ensure you use enough shampoo and thoroughly lather through every section of the scalp. If there are signs of any allergic reaction or if the product causes excessive dryness to hair, please do not continue to use the products.

Questions on Hydrating Conditioner & Natural Detangler

What is the difference between a Conditioner and a Detangler?
A conditioner imparts moisture and protein to strengthen and hydrate the hair. Hair that is conditioned often will be able to resist breakage better, and will look shinier and healthier. A detangler helps remove tangles and smooths the hair cuticle but doesn’t penetrate the hair shaft. It works instantly, and can be used between shampooing or after play.

Behentrimonium Methosulfate is listed on the ingredients list of your conditioner. Isn’t that a sulphate and is it harmful?
Behentrimonium Methosulfate is made from non-genetically modified rapeseed oil and is not a sulphate. This ingredient is renowned for its superior detangling ability, without causing build-up on the hair. Unlike other conditioning ingredients, which are known for their irritancy, Behentrimonium Methosulfate is extremely mild, and is even recommended for use in baby products which are left on the skin. Because this ingredient directly deposits onto the hair follicle to smooth out the cuticles, it’s highly regarded for its conditioning abilities.

Questions on Natural Hair Wax

Will the Natural Hair Wax be difficult to wash off?
pout Care's Huckleberry Sorbet Natural Hair Wax washes off easily with shampoo and does not leave behind any residue.

Will using the Natural Hair Wax dry the hair?
The Natural Hair Wax is made with organic Burdoch root, Rosemary and Yarrow extracts so that it actually nourishes hair, and decreases hair breakage. It conditions as it styles making hair easier to manage, and adds hydration and ouster.

Questions on Swim Care range

Does the Swimmers' Top-to-Toe just suppress the chlorine smell?
This product does not just suppress the chlorine smell, it is formulated especially to remove chlorine and salt water from hair and skin after swimming. It also cleanses and moisturises naturally, repairing and protecting hair and skin from chlorine and salt water damage.

Can the Sun & Swim Protection spray be used on the skin?
This product is meant for use on the hair only. For protection for the skin, you should look for sun screen products with SPF protection against UV rays.

Should the Sun & Swim Protection spray be used on wet or dry hair?
You may use this on both wet and dry hair before entering chlorine water or going out into the sun. Finger comb through the hair so that the product is applied as evenly as possible throughout the whole head of hair.

Questions on cancellation and exchange

Cancellation

If you wish to cancel or modify your order, you can notify us by email to info@poutcare.com.hk within three (3) hours of placing your order. After which, we will not be able to entertain any order cancellations or modifications, and the transaction will be considered complete.

Exchange

Due to the nature of the product, for hygiene reasons, we do not offer exchange.